Customer Service & Testimonials

We collaborate with you

We take our cues from you.  With your individual preferences and wishes in mind, we're your ongoing editor of information, your sounding board, and your advocate before, during and after your trips. 

We provide the best fares and value

We represent the world's best cruise lines, tour operators and hotel/resort properties.  We are a member of Virtuoso, the most prestigious travel network in the world.  Some websites offer complicated pricing, profit sharing schemes and rebates (which are strictly against the policies of most suppliers).  We present our best price, along with specially negotiated discounts and amenity programs that have the full support of our travel suppliers.  You'll never be surprised at the price you pay or the value you receive when you book through us.

We offer great amenities

Our membership in Virtuoso provides you unique value such as: an onboard host, a welcome aboard reception, the camaraderie of fellow guests, exclusive shore excursions, special amenities, onboard spending credits and more!

We pre-book onboard services and activities

From theatre performances to shore excursions and spa treatments to romantic dinners in a quiet specialty restaurant - we can help with nearly anything!

We coordinate all aspects of your entire vacation

We'll arrange to have your luggage shipped directly to your stateroom just before the limo arrives to take you to the airport. We'll coordinate the best airline connections (while keeping in mind that sometimes things go wrong). We'll organize a swift transfer to your hotel where you'll find an complimentary room upgrade awaiting and a unique Virtuoso amenity in your room. The next day, enjoy the city with a unique private excursion arranged through our network of local tour companies and guides.  Once onboard the ship, relax and enjoy the camaraderie of fellow travelers at the Virtuoso Voyager Club welcome reception that we've arranged for you, along with a unique shore excursion. During a day at sea, enjoy a relaxing spa treatment with the onboard credit we provided. Enjoy dinner in the specialty restaurant that we reserved for you.  After the cruise, savor the best of the city in the Virtuoso hotel property we've selected before you depart for home.

We add value at every step in the process

Our history with one of the most prestigious affiliation in the industry, Virtuoso, offers you the most for money spent. Offers may include upgrades on cruise vacations and hotels, special in-room hotel amenities for you and your family, free breakfast offers, discounted spa rates, special air offers, exclusive private tours and cocktail parties for our clients. Let our specialists assist you in your travel plans providing you with exclusive benefits only a Virtuoso travel professional can offer you.

Our clients love us

...Everything on your part was terrific and went smoothly and I have given your name to five possible customers. (I hope that's ok with you). were great, especially the gondola ride in Venice.  They surprised us with a guitarist and Italian singer and champagne.  Very nice. The transfers you arranged went perfectly and the Savoy worked out fine. You did a great job!
Mary C
(And YES Mary, please do refer your friends and family.  Clients are our best advertising!)

We had a wonderful trip... great service, the food was exceptional and the ports of call were outstanding. "J" says to tell you we are spoiled. Thanks for you assistance and all you did to make our trip truly wonderful. We will be sure to contact you on our next adventure and will pass your contact information along when we can.
David R

Your assistance was terrific and we will contact you when we are traveling again, perhaps next fall on a river tour in Europe or a South American tour to include Buenos Aires, etc.. ...Our stateroom was perfect. Thanks for your excellent and professional service.
Peter G

The trip was absolutely wonderful with no snags whatsoever. Your recommendation for which cabin to stay in was perfect. We met lots of wonderful people and will have some lasting friendships. Can't say enough about your organizing this trip for us and we would highly recommend you and your company to anyone.
Audrey M